SHIPPING & RETURNS
SHIPPING
We ship all orders via USPS and FedEx. Available shipping options are shown at checkout.
PROCESSING TIMES
• Orders placed Monday through Friday are shipped the next business day.
• Orders placed on weekends or holidays are shipped within 48 hours.
• You will receive an email confirmation when your order ships.
SHIPPING RATES
• Free shipping on orders over $100 within the United States.
• Standard shipping fees are calculated at checkout.
• 2-Day and Overnight shipping are available at standard carrier rates.
PO BOXES AND MILITARY ADDRESSES
We ship to PO Boxes and APO/FPO addresses via USPS Priority Mail. FedEx does not deliver to these addresses.
RISK OF LOSS
All purchases are made under a shipment contract. Risk of loss and title pass to you upon delivery to the carrier. You are responsible for filing claims with carriers for damaged or lost shipments.
RETURNS, EXCHANGES AND REFUNDS
All sales are final. We do not accept returns, refunds, or exchanges.
Please review all product details, sizes, and quantities carefully before completing your purchase.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us at info@cultivarsupply.com within 2 days of delivery. We will evaluate the issue and arrange a replacement if appropriate.
CBD AND BOTANICAL PRODUCTS
We cannot accept returns of Cultivar Botanicals products under any circumstances. For damaged jar or incorrect products, contact us at info@cultivarsupply.com within 2 days of delivery.
RETURN TO SENDER (RTS)
Any package returned to us as Return to Sender for failure to receive or collect from the carrier is subject to a $15 reshipment fee.
ORDER CHANGES AND CANCELLATIONS
To change or cancel an order, contact us at info@cultivarsupply.com within 12 hours of placing your order. Once an order has entered the shipping process, it cannot be changed or cancelled.
PAYMENT
We accept Visa, Mastercard. All transactions are processed securely using SSL/TLS encryption through a PCI DSS-compliant payment gateway.